PeteCO SUPPLY
Small and Family-Owned
Winter Weather Shipping Information
We understand that most automatic waterers choose the worst day in the winter to breakdown and your parts are needed immediately.
During winter storms, we will do our best to package and prepare your shipment as quickly as possible and provide your tracking number once your product has been packaged. Most parts will be shipped the same or next business day depending on when your order was placed.
During severe weather, we cannot guarantee shipping times as weather may impact the ability of delivery services to safely deliver packages. Please use your provided tracking number for updates.
Should you choose to expedite your shipment, we will not guarantee shipping times and no refund will be provided if delayed due to weather.
Your patience and understanding is appreciated during these times.
Shipping and Handling Policy
Shipping Policy
Some items cannot be shipped via UPS due to size, weight, hazardous-material restrictions, or other carrier limitations. Certain products may also be subject to additional hazardous-material, oversized-item, residential-delivery, lift-gate, or freight charges. Shipping and handling rates are subject to change without notice. Additional charges may apply to shipments to Alaska, Hawaii, and other locations requiring special delivery arrangements.
We strive to calculate shipping charges as accurately as possible at checkout. However, shipping rates may occasionally be calculated incorrectly due to product dimensions, weight, destination, carrier requirements, or other factors. If a significant shipping discrepancy occurs, PeteCo Supply reserves the right to contact the customer regarding additional charges or to cancel and refund the order.
Shipping Carriers & Freight
PeteCo Supply utilizes multiple warehouses throughout the United States and works with our own approved shipping and freight carriers. We make every effort to ship orders from the warehouse best positioned to deliver efficiently.
All orders must be routed through PeteCo Supply's warehouses using shipping or freight companies selected and approved by PeteCo Supply. We do not allow customers to provide their own UPS, FedEx, freight, LTL, or other carrier accounts, arrange their own freight pickup, or use their own shipping company. No exceptions will be made to this policy.
Depending on product availability and warehouse location, an order may arrive in multiple shipments. When possible, we will provide tracking information for each shipment.
Order & Shipping Verification
To protect PeteCo Supply and our customers, we may hold certain orders for additional verification before shipment.
Orders displaying a significant or unusual difference between the purchaser's location, billing information, and final shipping destination may be reviewed and verified before being released for shipment. We may request additional information from the purchaser to confirm the legitimacy of the transaction and delivery destination.
Orders shipped to freight forwarders, forwarding warehouses, export facilities, reshipping companies, or similar third-party destinations will not ship until PeteCo Supply verifies and approves the order and destination. Orders can be canceled at the discretion of PeteCo Supply, LLC resulting in a full refund.
Right to Refuse or Cancel Orders
PeteCo Supply reserves the right to refuse, hold, or cancel any order at any time, including after an order has been submitted or payment has been processed.
This may include, but is not limited to, orders involving:
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Suspected fraud or unauthorized transactions
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Unverifiable billing, purchaser, or shipping information
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Freight forwarders or third-party shipping destinations that cannot be verified
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Significant discrepancies between the purchase location and final delivery destination
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Requests to use a customer's own shipping or freight company
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Incorrectly calculated shipping or freight charges
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Product availability or inventory errors
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Carrier, warehouse, manufacturer, or shipping restrictions
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Orders that cannot be safely or reasonably fulfilled through PeteCo Supply's approved shipping network
If PeteCo Supply cancels an order that has already been paid, we will issue any applicable refund to the original payment method.
Customers are welcome to contact us with questions regarding shipping methods, freight requirements, transit times, order verification, or tracking information.
Oversize Products
Products that exceed UPS and FedEx shipping capability will be shipped freight. We will contact you with the most cost-effective freight quote once the order is placed. The freight cost will be charged separately. Need a freight quote prior to ordering? Visit https://www.petecosupply.com/freight-quote to complete the online form or contact us direct at petecosupply@gmail.com with the products you are interested in and your zip code.
Lift-gate service - Lift-gate service is available if you do not have the equipment to remove the pallet from the truck. Equipment does not include offloading by hand. When asking for a freight quote, should lift-gate service be indicated as not needed at the time of the quote, however needed at the time of delivery, you may be charged an additional lift-gate charge.
Freight Deliveries - Once your freight item ships, PeteCo Supply will provide you with detailed shipping instructions including a pro number and freight company. Tracking information can be found manually by visiting the freight company website. Most freight companies will contact you for delivery arrangement prior to delivery.
When will my order ship?
Orders that are able to ship via UPS or FedEx will be shipped the same day or next business day, depending on when the order was placed. Unless noted on the order, if your product is on backorder, you will be notified and your order will ship once the product is in stock. We strive to ship your product as quickly and as efficiently as possible.
Where do you ship?
At this time, we ship within the United States only.
Package did not arrive or Missing Package
Missing package claims must be made within 10 days of shown delivery date. No exceptions. This allows the shipping company to address the missing package immediately and without delay. PeteCo Supply will work with the coordinating shipping companies to locate your product. Replacements or additional shipping will not be sent until ample time has been given to track the package. Any claims outside of the 10-day period are the responsibility of the customer.
Shipping costs on small items
We understand that there are times where a small replacement part is needed which is why we do not require a minimum order cost. We also understand that these items do not weigh much or require a large package. However, these orders do require packaging, manpower, time and more to ship. Shipping costs will not be reduced to accommodate the minimum or small parts orders.
Delivery Instructions or special requests
We understand the benefit of having packages delivered to a specific location on your property. While we will do our best to ensure the delivery service you selected has your requested information, we cannot guarantee that the delivery service will follow through. Please be aware that our small shop does not control UPS, USPS, FEDEX, freight companies or their employees. Should the delivery service deliver your package to the address provided but not to your specified location, PeteCo Supply will not discount or refund your order or shipping cost.
Transit times
Transit times are provided at check out and provide an estimate of delivery time directly from the shipping company. PeteCo Supply will ship your product as quickly as possible however, we are unable to guarantee delivery times set by your selected shipping company. Unexpected delays, weather, employee strikes, vehicle difficulty, lost packages and more while in the hands of the shipping company, may impact the delivery time. No discount or shipping refund will be provided should your package be delayed once shipped.